General
Cheaper Delivery will arrange collection and delivery through one of its sub-contractors. We do not come into physical contact with customer's consignments at any time. The carrier may at its discretion use third parties and sub-contractors for the provision of the service. We will mediate where appropriate between the customer and the carrier in settling disputes, claims and inquiries and supply to the best of our ability all relevant information and advice requested.
Prices quoted are correct for the size, weights and destination entered; if any of this information has been entered incorrectly a surcharge may be applied.
Payments are made via paypal, the handling of card details is their responsibility and we do not come into contact with customers account details at any time.

Excluded Items
The following items should not be sent using our service;

Animal skins / Furs / Any Animal Parts / Ivory and ivory products
Articles of exceptional value (eg, works of art, antiques, precious stones, gold
and silver)
Dangerous goods / Hazardous materials / Fireworks
Liquids / Adhesives / Paint
Firearms / Swords / Knives / Weapons
Live animals
Money, Keys, Negotiable items & Payment cards
Perishable goods
Personal effects
Plants / Seeds
Pornographic materials
Passports / Birth Certificates
Tobacco and tobacco products / Drugs / Medicines
White Goods (Fridges, Ovens, Microwaves, Washing Machines, Dishwashers etc.)
Fire Extinguishers
Furniture (Unless Flatpacked)
Engines / Generators or any part containing or having contained oil unless
flushed through
Batteries (Except Dry Cell)
All dangerous goods, flammable liquids and gases

Collection/Delivery
Customers must be in during the selected collection time slot. The parcel must be packaged and labeled with the full delivery address. We cannot collect from or deliver to PO Boxes or British Forces postal offices.
If you have chosen a service that requires a label to be printed out, this should be printed and attached to the parcel. Failure to do this may result in the courier billing the sender directly.
A collection receipt must be obtained from the driver. Please look after the receipt as this is proof that your parcel was collected and will be required to complete any subsequent insurance claim.
If the collection fails due to the customer not being available, the goods not ready or insufficiently packaged, a 100% surcharge will be applied in order for collection to be rearranged. If the courier does not turn up during the selected time slot please contact us so that we may inquire as to why collection failed and can make sure it is carried out. Failure to notify us will result in further delay.

Next day delivery means next working day and does not include Saturday or Sunday.

If no one is in to accept a delivery, a redelivery charge may be applied on some services. A storage charge may in some cases be charged if the parcel has to be stored for a prolonged period.

Loss or damage
Please contact us within 14 days of delivery if your parcel has been lost or damaged in transit. Please include your Cheaperdelivery order number, the collection receipt, pictures of the damaged item and the packaging it was sent in. We will also require a cost invoice for the damaged item.

Items on the exclusion list or parcels that were insufficiently packaged will not be covered. Consequential loss is not covered.

Any of these items being sent will be subject to limited liabilty. No claim for damage will be accepted. Only claims for loss will be considered, subject to packaging guidelines.

Glass / Ceramic / Marble / China / Stone / Resin - (or any item containing these
materials)
Computers, Laptops, Monitors, TFT Screens
Televisions, LCD screens, Plasmas, Projectors or similar

Customs
All international duties must be paid by the recipient. It is the senders duty to declare the goods and the reason for export. If documentation has not been completed correctly, or the goods/documents are not accepted into the destination country, a storage and return fee will be charged to the sender.